Sales Policy

Effective Date: January 16, 2025

Starhato is committed to providing a seamless and exceptional buying experience. This Sales Policy outlines the terms and conditions of purchasing products from our website, starhato.com. By making a purchase with us, you agree to these terms.

Product Information

We make every effort to ensure that the descriptions, images, and information about our plants are accurate and up-to-date on our website. However, please be aware that:

  • Natural Variation: Plants are living things and may have natural variations in color, size, and shape. These variations are normal and expected, and may not be the exact plant in the image.

  • Photography Representation: While we strive to provide accurate photographs of the plants, monitor settings and lighting may affect how the colors and appearance are displayed on your screen.

  • Availability: All products are subject to availability. If a plant is out of stock after you place an order, we will notify you and offer a refund or alternative if available.

  • Plant Sizes: We provide general size approximations for plants. Sizes may vary slightly.

Ordering Process

  • Order Placement: By placing an order, you are making an offer to purchase the products in your order. We reserve the right to refuse or cancel an order for any reason.

  • Order Confirmation: Upon receiving your order, we will send you an order confirmation email. This does not constitute acceptance of your order, but confirms that we received it.

  • Acceptance of Order: Your order is accepted when we send you a shipping confirmation email, which indicates that your items have been dispatched.

  • Order Modification or Cancellation: Once an order has been placed, it may not be possible to modify or cancel your order. If you need to modify or cancel, please contact us immediately, and we will do our best to accommodate your request if possible. We are not responsible for modifying an order if it has already been processed for shipment.

Pricing and Payments

  • Pricing: Prices for our products are listed on our website and are subject to change without notice.

  • Taxes: Applicable sales taxes will be added to your order at checkout, as required by law.

  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and other secure payment options as indicated on our website.

  • Payment Security: We use secure payment processing systems to protect your financial information.

  • International Payments: For customers purchasing from outside of the USA, you are responsible for applicable customs, duties, and taxes.

Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated at checkout based on the items purchased and your shipping location.

  • Delivery Timeframes: Estimated delivery timeframes are provided at checkout. These are estimates and may be subject to delays beyond our control.

  • Shipping Partners: We use third-party shipping partners for deliveries. Once the shipment is transferred to the shipping partner, we are not responsible for late, damaged or lost items.

  • Delivery Issues: If you experience any issues with your delivery, please contact us immediately and we will work with you and the shipping partner to resolve it.

  • Shipping Address: It is your responsibility to ensure that the shipping address is accurate. Starhato is not responsible for undeliverable packages due to an incorrect address provided by the customer.

  • Shipping Perishables: Starhato is not responsible for the health of any plant shipped to locations with severe weather. We suggest you consider this when ordering your plants and not ordering if extreme temperature is anticipated.

Intellectual Property

All content on starhato.com, including images, logos, text, and designs, is the property of Starhato and protected by copyright and other intellectual property laws. You may not use our content without our explicit permission.

Warranty

We warrant that our plants are healthy and accurately described when shipped. Due to the nature of living plants, we cannot provide any extended warranty once the plants are received in good condition.

Limitation of Liability

To the maximum extent permitted by law, Starhato is not liable for any damages, including indirect, incidental, or consequential damages, arising out of the use of our products or our website.

Governing Law

This Sales Policy and any disputes related to your purchases will be governed by the laws of the State of Oregon, without regard to its conflict of law principles.

Changes to This Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Information

If you have any questions or concerns about this Sales Policy, please contact us at:

  • Address: 3419 Pacific Blvd SW, Albany, Oregon (OR), 97321

  • Phone Number: (541) 926-2941

  • Email: info@starhato.com

  • Website: starhato.com